Thank you for choosing Infinite Speed Logistics LLC for your vehicle transport. By using our transportation broker services, you and your representatives accept these Terms and Conditions of Service (“TERMS”). These TERMS supersede any conflicting provisions in other documents, including carrier bills of lading, tariffs, or service guides. Only Infinite Speed Logistics may modify these TERMS.

THESE TERMS REQUIRE CUSTOMERS TO SUBMIT CLAIMS AGAINST INFINITE SPEED LOGISTICS TO BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT AS PART OF A CLASS ACTION. PLEASE REVIEW SECTION 12 FOR ARBITRATION DETAILS.

1. Definitions
2. Additional Services: Upgrades or services like vehicle top-loading, guaranteed pickup, covered transport, or personal belongings.
3. Bill of Lading: A document from the Carrier at delivery detailing Shipment condition, origin, destination, and Order specifics, serving as a receipt or contract.
4. Carrier: A licensed motor carrier (49 U.S.C. §13102(14)) or sea carrier (46 U.S.C. §30701).
5. Carrier Form: A receipt, inspection report, Bill of Lading, or similar document provided by the Carrier.
6. C.O.D.: Collect on delivery or payment on delivery.
7. Customer: The individual or entity ordering Shipment transportation, including agents.
8. Customer’s Agent: An individual over 18 designated to act on Customer’s behalf.
9. Destination: The drop-off location designated by Customer or mutually modified before delivery.
10. Inoperable: A Shipment unable to function or be driven due to removed, altered, or damaged parts (e.g., engine, wheels).
11. Infinite Speed Logistics, “we”, “us”, or “our”: Infinite Speed Logistics LLC, a transportation broker (49 U.S.C. §13102(2)), licensed by the DOT and registered with FMCSA under Docket No. MC-1626065. We are not a Carrier.
12. Order: Customer’s request for Shipment transportation.
13. Order Confirmation: Written confirmation from Infinite Speed Logistics detailing the Order, including Shipment description, origin, destination, dates, and rate.
14. Point of Origin: The pickup location designated by Customer or mutually modified before transport.
15. Shipment: Customer’s automobile or motorized vehicle arranged for transport under these TERMS.
16. Services
17. Infinite Speed Logistics arranges Shipment transportation by Carriers, subject to these TERMS, and may refuse or cancel Orders at its discretion.
18. Our services are complete when a Carrier accepts the Order.
19. Customer acknowledges Infinite Speed Logistics is solely a broker, not a carrier, and does not transport or assume liability for Shipments.
20. Ocean transportation is subject to the ocean Carrier’s bill of lading, tariffs, and rules. Customers must inquire with ocean Carriers about additional insurance.
21. We provide estimated pickup and delivery dates but do not guarantee them. Delays due to weather, regulations, or other uncontrollable factors are not our responsibility.
22. Customer’s Responsibilities
23. Accuracy of Information: Customer must ensure accuracy of Shipment details, origin, destination, fees, and instructions in the Order Confirmation and Carrier documents. Changes may incur fees or cancellation, and Customer waives claims against Infinite Speed Logistics if the Shipment differs from the Order.
24. Shipment Size and Condition: Customer must disclose Shipment size and condition at booking. Inoperable, modified, oversized, or large vehicles (e.g., limousines) may incur additional fees or be refused by the Carrier.
25. Preparing Shipment: Customer must secure or remove loose parts, accessories, and racks, and tender the Shipment in operable condition with no more than a quarter tank of fuel. Customer is liable for damages caused by loose parts during transport.
26. Alarm: Customer must disarm alarms or provide disengagement instructions. Carriers may silence alarms if necessary, without Customer recourse.
27. Personal Property: One suitcase or bag (up to 100 lbs.) may be placed in the trunk or storage area, with notification to Infinite Speed Logistics and the Carrier at pickup. Carriers may reject unsafe or illegal items. Valuable items (e.g., jewelry, cash) are not recommended, and neither Infinite Speed Logistics nor the Carrier is liable for personal items or damage from improper loading.
28. Prohibited Items: Explosives, weapons, flammables, pets, plants, contraband, drugs, alcohol, or illegal goods are prohibited. Such items may lead to confiscation, Order cancellation, and Customer liability for fees or damages.
29. Shipment by Sea: No personal property or illegal goods are allowed in sea Shipments. Customer must provide all customs documents, VIN, and vehicle value at booking and pay any port-related fees.
30. Customer Warranties

Customer warrants compliance with all applicable laws, including customs and import/export regulations, and will provide necessary documents. Infinite Speed Logistics is not liable for Customer’s non-compliance. Customer’s Agents warrant authority to act on Customer’s behalf.

5. Pickup and Delivery of Shipment
6. Changes to origin or destination may be required due to zoning, road conditions, or other restrictions.
7. If the Carrier cannot access the designated location, Customer must meet the Carrier at an alternate site.
8. Customer or their Agent must be present at pickup and delivery or designate an Agent.
9. At pickup, Customer or Agent must inspect the Shipment with the Carrier, note pre-existing damage on the Carrier Form or Bill of Lading, sign it, and request a copy. Photographs are recommended.
10. At delivery, Customer or Agent must inspect for transit damage, note exceptions on the Bill of Lading, sign it, and obtain a signed copy. Photographs are recommended.
11. Signing the Bill of Lading at delivery without noting damage confirms satisfactory condition, relieving Infinite Speed Logistics and the Carrier of responsibility.
12. Carrier Responsibilities
13. Carriers must pick up and deliver Shipments as close to the designated locations as legally and safely possible and transport in a commercially reasonable manner.
14. Carriers may issue a Carrier Form or Bill of Lading, which Customer must review carefully as it may form a contract with the Carrier. Disputes about these documents are handled directly with the Carrier.
15. Customers may be subject to the Carrier’s terms, tariffs, or rules, obtainable directly from the Carrier.
16. Fees and Payment
17. Customer must pay all amounts per the Order Confirmation without offsets for claims or delays. Payment for our services is due when a Carrier accepts the Order.
18. C.O.D. payments to Carriers must be in cash, certified funds, cashier’s check, or money order, not personal checks or cards.
19. Unpaid invoices accrue 1.5% monthly interest, and Customer is liable for collection costs, including attorney fees.
20. If Customer refuses payment or delivery, the Shipment may be stored at Customer’s expense, subject to Carrier liens, with storage and redelivery costs borne by Customer.
21. Cancellation and Refund Policy
22. Orders may be canceled without cost before Carrier acceptance. Post-acceptance cancellation (e.g., Customer cancellation, breach of TERMS, or denied pickup) incurs a minimum $249 fee, plus potential Carrier or vendor fees.
23. Refunds are limited to unfulfilled services, including Additional Services not rendered.
24. Cancellations must be emailed to info@infinitespeedlogistics.com; other methods are not accepted.
25. Loss, Damage, or Delay Claims
26. As a broker, Infinite Speed Logistics is not liable for cargo loss or damage.
27. Claims for loss or damage are against the Carrier, not Infinite Speed Logistics, and must be filed directly with the Carrier.
28. Customers must report claims to Infinite Speed Logistics within 48 hours of delivery for document assistance.
29. Motor Carrier claims are governed by the Carmack Amendment (49 U.S.C. §14706), and ocean Carrier claims by the Carriage of Goods by Sea Act (46 U.S.C. §30701). Customers should seek legal advice at their expense.
30. Neither Infinite Speed Logistics nor Carriers are liable for damages from uncontrollable events (e.g., weather, acts of God, riots) or personal items.
31. Indemnification

Customer will indemnify and hold Infinite Speed Logistics, its affiliates, employees, and directors harmless from losses, damages, or claims arising from Customer’s or their agents’ acts or omissions.

11. Disclaimer and Limitation of Liability
12. Infinite Speed Logistics’s liability is limited to the fees paid for its services under the Order Confirmation.
13. We disclaim all warranties, express or implied, including merchantability or fitness for a particular purpose.
14. Infinite Speed Logistics is not liable for direct, indirect, consequential, or punitive damages related to Shipments or these TERMS.
15. Arbitration
16. Arbitration: Disputes related to these TERMS, Orders, or services will be resolved by binding arbitration under the Federal Arbitration Act, except for small claims or intellectual property disputes. Arbitration is conducted by National Arbitration Mediation (NAM) under its rules. Customers must send a signed arbitration request to Infinite Speed Logistics, 1 Observation ct, Germantown,MD 20876, via certified mail at least 30 days prior. Filing fees are paid by the filing party, but prevailing Customers may seek reimbursement. Arbitration may be by telephone, written submissions, or in-person in the Customer’s county or agreed location. Claims are arbitrated in filing order within three years. This agreement survives TERM termination.
17. Class Action Waiver: Disputes are resolved individually, not as class actions, though individual public injunctive relief claims are allowed.
18. Enforceability: If arbitration is invalidated, Illinois courts govern per Section 14.
19. Jury Trial Waiver: Court proceedings waive jury trials, and either party may seek intellectual property injunctions.
20. Additional Terms for California Residents
21. User Complaints: California users may file grievances with the Complaint Assistance Unit, California Department of Consumer Affairs, at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, (916) 445-1254, (800) 952-5210, or dca@dca.ca.gov.
22. Governing Law; Jurisdiction

These TERMS are governed by Title 49, U.S. Code, and Illinois law, without regard to conflict of law principles. Non-arbitrated disputes are resolved in Illinois state or federal courts.

15. Miscellaneous
16. Neither party is a partner, joint venturer, or agent of the other.
17. Customer may not assign rights without our consent. These TERMS bind successors and permitted assigns.
18. Invalid provisions are limited to maintain the TERMS’ enforceability.
19. These TERMS are the entire agreement, superseding prior communications, and may only be changed by Infinite Speed Logistics. Customer acknowledges understanding these TERMS.
20. Failure to enforce provisions is not a waiver unless in writing by Infinite Speed Logistics.
21. We may use Customer’s name and our logo for marketing unless Customer opts out via support@infinitespeedlogistics.com.
22. 30-Day Price Lock Guarantee
23. A 30-Day Price Lock Guarantee applies to confirmed bookings (orders with validated credit card or PayPal payment, not quotes).
24. The quoted price is locked for 30 days for the scheduled Shipment, unaffected by carrier costs, fuel prices, or market conditions. Shipping dates may vary based on Carrier availability.
25. Accurate vehicle details and locations are required. Inaccurate or changed information may require a revised quote. Web orders need verification to start the guarantee. Force majeure events (e.g., natural disasters) void the guarantee.
26. Charges apply at Carrier dispatch. Post-dispatch cancellations incur a nonrefundable $249 fee, applicable to future orders. Rescheduling beyond 30 days requires a new quote.
27. We may exclude hard-to-reach locations with limited Carrier availability.